Shipping policy

📦 Shipping Policy – JONHATS

 

 

 

 



At JONHATS, each product is handmade and personalized just for you. We do not work with stock or mass production — every item is created from scratch with dedication, care, and craftsmanship.


All products are made and shipped from Spain, and we ship worldwide.





🛠️ Processing Time



  • The estimated processing time is 31 business days from the moment your order is confirmed.
  • This allows time for designing, crafting, and personalizing your handmade piece.
  • If you need your order by a specific date, please contact us before placing your order, and we’ll do our best to accommodate your request.






🚚 Shipping from Spain




Domestic Shipping (Spain)



  • Once your item is ready, it will be shipped via courier within Spain and typically takes 2 to 5 business days to arrive.
  • You will receive a tracking number via email once your order is dispatched.




International Shipping



  • We ship worldwide from Spain.
  • International delivery usually takes 7 to 21 business days, depending on the destination.
  • Any customs duties, import taxes, or additional charges are the responsibility of the buyer.






💸 Shipping Costs



  • Shipping costs are calculated automatically at checkout based on your address and the weight of the package.
  • We offer free shipping within Spain.






📬 Order Tracking



  • Once your order has shipped, you will receive a confirmation email with tracking details.
  • You can track your package at any time using the link provided.






❗ Important Notes



  • As all items are handmade and personalized, delivery times may vary slightly.
  • If there is an unexpected delay, we will notify you by email.
  • If your package arrives damaged or with an issue, please contact us within 48 hours of delivery so we can help resolve it.





Thank you for your patience and for supporting handmade craftsmanship.

At JONHATS, each creation is made with time,pasión and heart.